For many firms, getÂting as many good leads as posÂsiÂble is the priÂmaÂry goal of their marÂketÂing stratÂeÂgy. But turnÂing these into cusÂtomers requires a very smart stratÂeÂgy using mulÂtiÂple tools.
Every firm has difÂferÂent priÂorÂiÂties when it comes to marÂketÂing. For some, the key is to build up awareÂness gradÂuÂalÂly, so that a wide potenÂtial base of cusÂtomers can be built up over time.
By conÂtrast, othÂer firms will conÂsidÂer it imperÂaÂtive to genÂerÂate as many leads as posÂsiÂble as fast as they can. This means takÂing steps that will enable them to bring in new leads swiftÂly and potenÂtialÂly have payÂing cusÂtomers withÂin a short time of setÂting up shop.
What tools are available?
Because aims will difÂfer, so will the best digÂiÂtal marÂketÂing tools to use. The key is to select the corÂrect ones from a wide range. Among them are:
- ConÂtent marÂketÂing and SEO
- Pay-per-click (PPC) and advertising
- Email marÂketÂing
- Social media management
- RemarÂketÂing
- E‑commerce influÂencers
Of course, marÂketÂing deciÂsions may be deterÂmined by a range of facÂtors, from busiÂness stratÂeÂgy and the levÂel of finanÂcial back-up availÂable through to the nature of the busiÂness itself.
HowÂevÂer, if yours is a firm that falls into the catÂeÂgoÂry of seekÂing to bring in leads quickÂly, it is clear that the marÂketÂing stratÂeÂgy should, in order to be sucÂcessÂful, employ the most effecÂtive methÂods posÂsiÂble to achieve this.
DigÂiÂtal marÂketÂing proÂvides sevÂerÂal of these and the best stratÂeÂgy will nevÂer rely just on one of them, but a comÂbiÂnaÂtion designed to help the cusÂtomer through the whole of the buyÂer jourÂney. PPC and Email marÂketÂing can offer a parÂticÂuÂlarÂly effecÂtive mulÂti-levÂel marÂketÂing strategy.
What does the buyer journey involve?
Any marÂketÂing mix you choose should seek to covÂer difÂferÂent parts of the buyÂer jourÂney, which has sevÂerÂal stages. The first three are the comÂmonÂly acknowlÂedged parts:
- AwareÂness – the point where someÂone becomes aware of your firm and what it can offer
- ConÂsidÂerÂaÂtion – the periÂod of time in which they are conÂsidÂerÂing whether or not to make a purchase
- DeciÂsion – the point at which they are going to make their minds up, either to go ahead or walk away.
A fourth stage may be added, which is ‘delight’. This is a post-purÂchase stage in which you can help turn a one-off cusÂtomer into a loyÂal and regÂuÂlar cusÂtomer by proÂvidÂing excelÂlent cusÂtomer serÂvice and incenÂtives to reward their loyalty.
By underÂstandÂing these difÂferÂent stages, you can appreÂciÂate the effecÂtiveÂness of a comÂbiÂnaÂtion of PPC and email marketing.
How does PPC get the ball rolling?
PPC is a popÂuÂlar tool when a firm is not yet well estabÂlished online. Since organÂic conÂtent marÂketÂing is focused mainÂly on awareÂness and even the best SEO takes sevÂerÂal months to get conÂtent to the first page of search engine rankÂings, it is not ideÂal if you want to get the cusÂtomers visÂitÂing your webÂsite very soon.
By conÂtrast, PPC, by bidÂding for adverÂtisÂing space on the search engine rankÂings pages (or on social media pages) can get you there faster. Your ad still needs to be optiÂmized, espeÂcialÂly with the relÂeÂvant search terms, but it offers not only a swift route to the attenÂtion of those using search but also a means of gainÂing leads whenÂevÂer someÂone clicks on your ad.
Of course, it comes with a cost for each click, but you can set a budÂget to ensure you don’t end up spendÂing too much. In the meanÂtime, each of those clicks has the potenÂtial to be a future customer.
Before you get startÂed, it is worth notÂing there are sevÂerÂal options for the best PPC avenue:
- You can choose from search engine rankÂings pages and/or social media
- SevÂerÂal difÂferÂent search engines offer PPC (Google, Bing, and others)
- There are also varÂiÂous social media platÂforms you can pick from, which can be ideÂal when tarÂgetÂing the right audiÂence for your prodÂucts and services
How does Email marketing take your leads forward?
PPC can help get peoÂple to the awareÂness stage and into the conÂsidÂerÂaÂtion stage, but on its own many will not take matÂters furÂther. This is where Email marÂketÂing can synÂerÂgize with PPC to help turn warm leads into hot ones, and hot ones into cusÂtomers.
The key is in the design of your PPC ads; by encourÂagÂing peoÂple to proÂvide email details by signÂing up for more inforÂmaÂtion about your prodÂucts or someÂthing else of interÂest like a free newsletÂter, you can capÂture their email details and, potenÂtialÂly, some more details as well.
All this opens up the opporÂtuÂniÂty for you to send a range of taiÂlored emails to your leads. Each of these can be designed accordÂing to what the lead is interÂestÂed in and where they are in the buyÂer journey:
- The email can focus on the prodÂucts or serÂvices they have expressed an interÂest in
- You can have emails designed for the conÂsidÂerÂaÂtion stage to seek to push them towards a decision
- FurÂther emails can be aimed at those who are at the deciÂsion stage to nudge them over the line
- When someÂone has become a cusÂtomer, furÂther emails can proÂvide them with opporÂtuÂniÂties for interÂacÂtion and speÂcial offers to make repeat purchases
AnothÂer reaÂson all these emails can help back up your PPC efforts is the ‘rule of sevÂen’. This is comÂmonÂly known to marÂketers and is an underÂstandÂing that the typÂiÂcal cusÂtomer needs to encounter a marÂketÂing mesÂsage sevÂen times before makÂing a buyÂing deciÂsion. This is why a marÂketÂing camÂpaign using mulÂtiÂple tools that offers sevÂerÂal opporÂtuÂniÂties to conÂtact peoÂple is more likeÂly to bear fruit.
What tools can help an email marketing campaign?
At first, it can seem dauntÂing to be faced with a plethoÂra of leads, with large numÂbers of difÂferÂent peoÂple interÂestÂed in varÂiÂous things and at varÂiÂous stages of the buyÂer jourÂney. HavÂing designed sevÂerÂal difÂferÂent emails, how can you be sure you are sendÂing them to the right people.
The good news is that there are sevÂerÂal email marÂketÂing sysÂtems that let you split up peoÂple into difÂferÂent catÂeÂgories (known as groups or segÂments). These include Mailchimp, GetReÂsponse and Optin Monster.
SOURCE: BusiÂness Matters